Thank you for doing business with Streetsmarts Travel (Entity Type - Sole Trader, ABN 20 277 981 013). Please take the time to read and understand the terms & conditions set out below prior to booking a trip with us.
These Terms and Conditions (the “Terms”) apply to any travel products and/or services you have booked with or purchased from Streetsmarts Travel, and govern the contractual relationship between you and Streetsmarts Travel with respect to any such travel products and/or services (hereinafter, the “Products”). Please read these Terms carefully as by booking any Product with Streetsmarts Travel or by travelling on a Streetsmarts Travel tour you acknowledge that you:
i) have read and understand these Terms, and
ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms. The Client who confirmed the booking is deemed to be the designated contact person for all other Clients named in such booking. These Terms supersede all prior agreements, representations and understandings of the parties, written or oral. We strongly recommend that you raise all queries relating to your tour prior to booking to ensure that you understand the itinerary, style and physical demands of the tour you
1. Our contract
All bookings are made with Streetsmarts Travel (Entity Type - Sole Trader, ABN 20 277 981 013). By booking a tour with us you are deemed to have agreed to these Terms (which together with the application form and booking confirmation letter) constitutes the entire agreement between you and us and your booking will be accepted by us on this basis. The Products to be provided are those referred to in your booking confirmation invoice.
2. Deposit requirement
You are required to pay a non-refundable deposit of $500 AUD per person per tour for your booking to be confirmed. If your booking is made within 63 days of the departure date then the full amount of the tour is payable at the time of booking.
For Australia Domestic trips, there is no deposit requirements and the price need to be paid in full.
3. Acceptance of booking and final payments
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the booking confirmation invoice. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the tour price is due 63 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
4. Your details
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the tour price. Important details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without provision of these details.
5. Cancellation by the traveller
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation.
If you cancel a tour:
· 63 days or more prior to departure, we will retain the deposit;
· Between 31 and 62 days prior to departure, we will retain 50% of the total booking cost; and
· 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Australia Domestic Tours Cancellation Policy:
- 7 days prior to departure, we will retain 25% of the total booking cost;
- Within 7 days of departure, we will retain 50% of the total booking cost;
- Failure to board, Change of Date or Cancellation within 48 hours of departure, we will retain 100% paid by you in connection with the booking.
6. Cancellation by us
We may cancel a tour at any time up to 72 days before departure. We may also cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or alternatively elect to receive a full refund.
In circumstances where the cancellation is due to external events, outside our reasonable control, refunds will be less any reasonable costs incurred by us. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply.
7. Change of itinerary
While we endeavor to operate all trips as described we reserve the right to change the tour itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the tour only or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
8. Booking amendments
If you wish to transfer from one tour to another or transfer your booking to a third party, you must notify us at least 63 days prior to the proposed departure date. A fee of $300 AUD per person per change will apply. If you notify us less than 63 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the tour, and transfers to another departure can only be made to a departure within the current validity period.
Amendments to any other arrangements made in conjunction with your trip will incur a $50 AUD administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators. No amendments are permitted to your booking within 10 days of departure.
The price of your trip includes:
· All accommodation as listed on the website
· All transport listed on the website
· Activities and meals as listed on the website
· The services of a Travel Expert as described on the website
The price of your trip does not include:
· International or internal flights unless specified
· Airport transfers, taxes and excess baggage charges unless specified
· Meals other than those specified on the website
· Visa and passport fees
· Travel insurance
· Optional activities and all personal expenses
11. Prices & Surcharges
Our tour prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our tour prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same tour may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. We reserve the right to impose surcharges up to 63 days before departure due to unfavourable changes in exchange rates, increases in transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the any amount up to 2% of the tour price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the tour price you may cancel the booking within 7 days of notification of the surcharge and obtain a full refund. We will not charge any additional surcharge to any booking for travel once the tour price is paid in full.
12. Age requirements
Minimum General Policy: For the majority of our trips the minimum age is 15 at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day-to-day’s care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
Maximum General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
13. Health requirements
All Clients are responsible for choosing a trip appropriate to your physical abilities and
· Travellers Mobility and Fitness
Our small group adventures bring together people of all ages. It is very important you are aware that, as a minimum, an average level of fitness and mobility’s is required to undertake our easiest programs. Travellers must be able to walk without the aid of another person, climb 3-4 flights of stairs, step on and off small buses/coach, and carry their own luggage at a minimum. While our Tour Experts work hard to ensure that all our travellers are catered for equally, it is not their responsibility to help individuals who cannot complete the day’s activities unaided. Please refer to the physical ratings in the Tour details documents for more information.
· Mental health, anxiety or depression conditions?
Streetsmarts Travel clients may in the course of the tour be exposed to difficult conditions, unfamiliar environments, with different cultural norms and amongst people from diverse back-grounds. We strongly recommend that you seek your medical practitioner’s advice on whether such a program is appropriate for you prior to completing the application form.
· Pre-existing medical conditions
Guests are responsible for being in sufficiently good health to participate on their trip and may be required to obtain a medical practitioner’s clearance. Once a trip has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy. Streetsmarts travel takes no responsibility regarding medical advice, medications or vaccinations that you or your doctor feel is necessary for your safe participation. All journeys are undertaken at your own risk and we reserve the right to refuse your participation in a particular activity or a complete journey if we believe it is for your own safety and the safety of other passengers. This is to ensure that Clients have the necessary fitness and mobility to comfortably complete their chosen tour. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two to three months prior to travel for the latest health requirements and recommendations for your destination.
14. Illegal drugs
Illegal drugs will not be tolerated on any trips. Possessing or using drugs not only contravenes the laws of the land but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for our travellers. Our philosophy of travel is one of respect towards everyone we encounter, and in particular the local people who make the world the special place it is. The exploitation of prostitutes is completely contrary to this philosophy. Our Tour Experts have the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
15. Passport and visas
Visas are the responsibility of the individual traveller. The visa requirements for your tour vary depending on where you are from and where you are going. As a general rule most countries expect that your passport must be valid for 6 months beyond the duration of the tour.
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your tour.
It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your tour. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
16. Travel insurance
Travel insurance is compulsory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You will be requested to email us a proof of your travel insurance at least 30-days before your tour start date.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each tour is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
18. Authority on tour
Our group trips are run by a Tour Expert. The decision of the Tour Expert is final on all matters likely to affect the safety or well-being of any person participating on the tour. If you fail to comply with a decision made by the Tour Expert, or interfere with the well-being or mobility of the group, the Tour Expert may direct you to leave the tour immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
19. Acceptance of risk
You acknowledge that the nature of the tour is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
20. Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties. Nothing in these Terms excludes, restricts or modifies any terms, conditions or warranties or Streetsmarts Travel’s liability for them which are imposed or implied by any statute, including but not limited to the Competition and Consumer Act 2010 (Commonwealth) and which by statute cannot be excluded, restricted or modified. Limitations and exclusions are made only to the extent that Streetsmarts Travel may legally do so. To the fullest extent permitted by law:
· any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation on a tour, or any breach of the Terms, is excluded;
· you release us and our directors, officers, employees, agents, contractors and representatives from any liability and expressly waive any claims you may have against us arising out of or directly or indirectly in connection with your participation in a tour;
· any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages; and
· any condition or warranty which would otherwise be implied by law into these Terms (Implied Warranty), is to the extent it can be legally excluded is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar tour to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
21. Optional activities
Optional activities not included in the tour price do not form part of the tour or this contract. You accept that any assistance given by your Tour Expert or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
22. Claims & complaints
If you have a complaint about your tour please inform your Tour Expert or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
In the event that any term or condition contained in these Terms is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding. This clause has no effect if the severance alters the basic nature of the agreement or in contrary to public policy.
24. Photos and marketing
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
26. Applicable law
To the fullest extent permitted by law these terms are governed by the laws of New South Wales, Australia and the parties submit to the exclusive jurisdiction of the courts of that State and courts of appeal from them. Any disputes in connection with a tour or these Terms must be initiated in the Supreme court of New South Wales, Australia.
27. Postal address
Our address for all written communications is Streetsmarts Travel (Entity Type - Sole Trader, ABN 20 277 981 013), 26 Iron Street, North Parramatta, NSW – 2151.
28. Updating of terms and conditions
The Company reserves the right to update and/or alter these terms and conditions at any time, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.streetsmartstravel.com and will supersede any previous versions.